Privacy Policy

Privacy Policy

Protecting your personal data is important to us. Our privacy policy describes, among other things, what data we collect and for what purpose, and how you can check your data and contact us.

 

Personal data controller

Reval-Sport Sports Club acts as the controller of personal data, responsible for the processing of personal data of the sports club. The controller of personal data is obliged to ensure that the sports club processes data in accordance with applicable laws.

What personal data is collected about you as a club member and why?

This section describes the purposes of processing personal data, the categories of personal data processed, and the legal bases on which your data as a member of a sports club is processed.

1) Processing orders/purchases

Personal data is processed for the following purposes:

  • Identification and age verification.
  • Payment management (including analysis of payment solutions offered).
  • Managing returns, complaints and warranty issues.

The categories of personal data processed are as follows:

  • Name.
  • Contact information (e.g. address, email address, phone number).
  • Payment information (e.g. transaction reference, transaction date, membership card number).
  • Personal identification number.
  • Customer code.
  • Payment history.
  • Order information, i.e. which product was ordered or whether it needs to be delivered to a different address.

Legal basis:

Fulfillment of the purchase contract.

2) User account management

Personal data is processed for the following purposes:

  • Granting login rights.
  • Maintaining accurate and up-to-date information.
  • Enabling club visit tracking.
  • Manage payment history and payment options settings and information.

 

The categories of personal data processed are as follows:

  • Name.
  • Contact information (e.g. address, email address, phone number).
  • Username and password.
  • Purchase history.
  • Technical data about your computer, mobile phone and other devices you use, and information about the settings of these devices.
  • Payment history.
  • Personal identification number.
  • Customer code.

Legal basis:

Legitimate interest of club members. Processing is necessary to satisfy both your and our interests in managing your user account.

3) Marketing of products and services

Personal data is processed for the following purposes:

  • Direct marketing via email, text messages, social networks and other such electronic communication channels, as well as by post.
  • For example, organizing campaigns or sending offers and event invitations to all customers, a specific consumer group, or individual customers.

The categories of personal data processed are as follows:

  • Name.
  • Contact information (e.g. address, email address, phone number).
  • Age.
  • Residence.
  • Information about how the customer uses the company's websites and other digital channels.
  • Information about completed purchases.
  • User-generated data (e.g. click and visit history).

To understand what type of (direct) marketing to use, we analyze the following data:

  • How websites and other digital channels are used (e.g. which websites and their sections have been visited and what has been searched for).
  • Purchase history.
  • Age and place of residence.
  • Customer satisfaction and market research results.

Legal basis:

When fulfilling the club member's annual membership agreement. Data processing is necessary to enable us to fulfill the obligations set out in the loyalty program membership agreement.

Club members based on a monthly fee or for unregistered customers: legitimate interest.

For newsletter recipients and website visitors: legitimate interest.

Data processing is necessary to meet your and our interests in marketing products and services.

4) Ability to organize competitions and events and manage participation in them

Personal data is processed for the following purposes:

  • Communication with competition participants.
  • Communicating with attendees before and after the event (e.g., confirming messages, questions, or ratings).
  • Identification and age verification.
  • Selecting winners and delivering prizes.

The categories of personal data processed are as follows:

  • Name.
  • Personal identification number or age.
  • Contact information (e.g. address, email address, phone number).
  • Details provided for participation in the competition.
  • Details provided for event evaluation.

Legal basis:

Legitimate interest. Data processing is necessary to meet your and our interests in organizing and managing competitions and events.

5) Managing service reservations (e.g. using personal shopping assistance)

Personal data is processed for the following purposes:

  • Booking, rebooking and cancellation management.
  • Ability to communicate about bookings and remind you of the service.

The categories of personal data processed are as follows:

  • Name.
  • Contact information (email address, phone number).
  • Information that you agree to provide and that allows the service provider to prepare the service.

Legal basis:

Performance of a service contract. Processing is necessary to enable us to fulfill our obligations.

6) Customer service management

Personal data is processed for the following purposes:

  • Communicating with the customer and responding to inquiries submitted to customer service by phone or through digital channels (including social networks).
  • Enabling personal identification.
  • Handling complaints and investigating support service (including technical support) related cases.

The categories of personal data processed are as follows:

  • Name.
  • Contact information (e.g. address, email address, phone number).
  • Your correspondence.
  • Information about the date of purchase.
  • Technical data of your devices for support purposes.
  • Personal identification number.

Legal basis:

Legitimate interest. Data processing is necessary to meet your and our interests in managing customer service.

Sharing and transferring personal data

If necessary, personal data may be transferred for processing to other companies with which the sports club cooperates, for example in the fields of marketing (printing and distribution agencies, media agencies, etc.), distribution and transport, and payment solutions and IT services. If it is decided to share your personal data with the sports club's partners, this data will be processed in accordance with the sports club's instructions and on behalf of the sports club and only for purposes that are consistent with the sports club's data collection purposes.

In addition, the sports club may be legally obliged to provide data to state authorities (e.g. the police and tax authorities). The sports club may also transfer personal data to companies offering payment solutions (e.g. payment service providers and banks). In such cases, the partners process the received data as independent personal data controllers based on their privacy policies and instructions.

Storage of personal data

Data processing is in accordance with legal requirements, i.e. personal data is not stored for longer than is necessary for the processing. In practice, this means that the data is deleted as soon as it is no longer needed or relevant for analysis, direct marketing or other purposes for which it was collected. We do not use purchase transaction information that is more than 3 years old for marketing purposes. Personal data is always handled with a high level of security and confidentiality.

Your rights and options

Right of access

We want to be open and transparent in the processing of your data. If you would like to receive additional information about the data we process, you have the right to request access to your data. We provide this information in the form of a so-called register (purpose, categories of personal data, categories of recipients of personal data, storage period or conditions for determining it, information about the place of collection of the data). If you submit a request for access to us, we may ask you for additional information to be sure both of what data you want to access and that we provide access to the right person.

Right to rectification

If the data concerning you is incorrect, you always have the right to request its correction. Within the framework of this goal, you also have the right to supplement any incomplete personal data. You can also change the data yourself in the sports club's customer environment.

Right to delete data

You have the right to request that we delete the data we process in the following cases:

  • The data is no longer necessary in relation to the purpose for which it was collected or processed.
  • You have withdrawn your consent on the basis of which the data was processed and there is no longer a legal basis for the processing.
  • You do not consent to the processing of your data for direct marketing purposes.
  • Personal data is being processed illegally.

We may not be able to comply with your request for erasure if legal obligations to which we are subject prevent this. This may occur, for example, where processing is necessary to enable us to exercise our freedom of expression and information to comply with legal obligations to which we are subject or to establish, assert or defend legal claims.

Information about cookies

When you visit the revalsport.ee website, personal data may be collected about you; the information collected about your use of the website and the pages you visit is stored. The information collected may include technical data about your device and Internet connection (e.g. the operating system you use, browser version, IP address, cookies and unique IDs). When you visit the revalsport.ee website, which offers our services, various technologies may be used to identify you, with the help of which we can obtain additional information about our users. This may be done directly or through third-party technology. For example, it may involve the use of cookies.

What is a cookie?

There are two types of cookies. The first type stores a text file for a longer period of time and has an expiration date. The purpose of this cookie is, for example, to let you know what has been done since your last visit.

The second type of cookie is called a session cookie and does not expire. This is a text file that is temporarily stored while you visit our site. This helps us remember, for example, which language you prefer to use. The text file is deleted immediately after you close your browser.

Why do we use cookies?

Cookies help:

  • To act on the website according to your expectations.
  • Avoid the need to log in multiple times during a single session.
  • Remember your settings.
  • Improve the speed and security of the Reval-Sport website.
  • Make it easier to share Reval-Sport website content on social media (Facebook).
  • Personalize the page when logging in, as well as find information faster.
  • Plan website improvements and developments.
  • To make Reval-Sport offers and marketing messages more suitable for your needs.

Third-party features

For example, Facebook and Google may use their own cookies or other methods to collect information about the content of our website that you have clicked on. They use this type of information to provide analytics and ads on topics that interest you.

We do not have access to or control over these cookies. The use of third-party cookies is subject to the privacy policies of the installers. We recommend that you read the privacy policies of each third party separately.

You can read Facebook's cookie terms here: https://www.facebook.com/policies/cookies/

You can read Google's cookie terms here: https://www.google.com/policies/technologies/cookies/

You can read the MailChimp (newsletters) cookie terms and conditions here: https://mailchimp.com/legal/ and here: https://mailchimp.com/legal/privacy/

You can read Hotjar's cookie terms and conditions here: https://www.hotjar.com/legal/compliance/gdpr-commitment

You can read Justuno's cookie policy here: https://www.justuno.com/legal/cookies.html

Enabling and disabling the use of cookies

If you want to use all the features of the revalsport.ee website, you must allow the use of cookies. You can do this through your browser settings. If you do not want to allow the use of cookies, you can turn them off through your browser's security settings. However, this means that revalsport.ee will not work as intended.

Cookies that are strictly necessary always accompany the use of our website. If the user refuses, it is not possible to predict how the website will continue to function. Changing your cookie settings affects all websites you visit.

You can view the use of functionality cookies and targeting cookies in your browser settings: http://et.wondershare.com/recover-data/delete-cookies-from-web-browser.html.

Managing passcodes

We will only process your PINs if the purpose clearly justifies it or if it is necessary for secure identification or if there are other legal reasons for doing so. In other cases, we will use your customer code where possible to reduce the use of PINs as much as possible.

Contact details

For more information about the management of personal data or if you have any questions, you can contact us at:

Sports club Reval-Sport, customer service

Aia 20, Tallinn

Email address: info@revalsport.ee

Phone: + 37256684424